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Customer Care
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Ensure that customers are well informed about the services we provide and the Quality they can expect to receive.
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Be responsive to the needs of customers and actively seek their views about the services we provide. |
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Ensure that customers are treated courteously and, so far as reasonably practicable, promptly with respect for their personal dignity and without discrimination.
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Be fair, responsive and courteous in the delivery of quality services.
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Be professional and have well informed employees who take pride in what they do.
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Be positive and provide services, which meet our customers' requirements.
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Get things right first time.
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Enable customers to tell us when we fail.
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Respond effectively to customers' complaints and use customer feedback to secure continuous improvement.
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