Dear Mr Smith,

I feel I should write to you to express my satisfaction regarding the work carried out when installing my replacement leaking system.

This team, Glenn & Jason, apart from their high standard of workmanship, were extremely courteous at all times. It was a pleasure to have them around. Ashley Starkey was most professional in all his dealings and was very helpful in all his explanations of the technicalities.

Yours Faithfully


R H George
Bradstock Roade
Epsom

Dear Mr Smith,

I would like to take this opportunity to say how pleased we are with the quality and care with which the work has been done. We are very happy with our new hot water system

Yours Faithfully


Julie Davies
Golf Side
Cheam

Dear Mr Smith,

I am writing to inform you of my thank for fitting a new boiler. Having had British gas/south west water plus two other company quotes foe this all wanted to put the boiler in different places.

I felt from beginning to the end everybody was very professional and friendly, a completely first class crew.

Yours Faithfully


Barry Sanity
East Ewell

Dear Mr Smith,

I am writing to thank you for the Smith and Byford sponsorship of the events at the Community Fun Day at the Club’s last home match of the season on Saturday 24th April versus Billericay Town.

The occasion, as before, was a tremendous success and I am so glad that one again your Company was involved.

Yours Faithfully


Sutton United Football Club
Reference: Community Fun Day 24th April 2010

Dear Smith and Byford,

I am writing to you to express the gratitude of our club for your Company’s support at Cheam Village Fair. The fair has been an annual event ever since 1976 and in recent years it has grown in popularity. In fact we believe around 5000 people attended last Monday and the feedback we have received has been very positive. I am sure the many charities that had stalls raised useful money for their causes and our club, as organisers, raised around £5000 for the Children’s Trust Tadworth and St Raphael’s Hospice. Nevertheless there is always some concern at the time the event is being organised, so your sponsorship, plus the sponsorship of other organisations means a great deal to us.

Smith and Byford is very much a local company and Cheam Village Fair is essentially a community event run by a local charity – Cheam Rotary Club. This is another reason why we are pleased to be associated with your organisation.

Yours Faithfully


Rotary Club of Cheam
Reference: Cheam Village Fair 31st May 2010

Dear Mr Smith,

Dear Mr Smith My Wife and I would like to show our appreciation to the way your staff dealt with our request for a hot water and central heating installation.

Mr Starkey attended and gave us up to date information and advice to the best system for our needs, plus a very fair price for the work to be carried out.

Keith and his team completed the installation with efficiency and minimum disturbance. The Job was finished on time to our complete satisfaction.

Yours sincerely

Mr R Garner
Carshalton

Dear Customer Services Manager,

We are delighted with our new central heating system and would like to take this opportunity to thank you and the installation team (Keith) and both his apprentices for a professional and well executed installation.

Keith was very courteous and helpful and a credit to your company.

Once again thank you.
Kind regards,

Jason and Sarah Skerritt.

Dear Customer Services Manager,


Through you I would like to thank all those at Smith & Byford who expedited the replacement boiler and central heating system at my home.

Your initial and helpful visit to the bungalow on Tuesday 23 March was most reassuring. You were able to put the work required for the total system replacement in place for the following Monday. Wayne and Ellis arrived punctually and worked hard for three days sa that by Wednesday afternoon I had heating again. I am most impressed and would appreciate my gratitude being passed on to them.

Also, once the electricians were here, they worked meticulously to ensure that side of things was correctly installed and working.

I was not totally aware of just haw cold the bungalow had got and at my age realise the situation was not safe. Thank you all for the speedy response to my call for assistance.

Yours sincerely


Ronald Pottinger
Ashtead

Dear Customer Services Manager,


I am writing this note to say a personal thank you to Mr Jim Craig and his team for theprofessional execution of the installation of my heating system at Marsh Court.
He took the utmost care to ensure that all my requirements were met i.e. from assigning a specific team to actually setting my programme as I am a “TECHO – PHOBIC” once the installation was completed.

For this extra-ordinary customer service I think that it should be brought to Merton Council’s procurement team as they fully deserve their contracts.

I feel very fortunate to be one of the lucky recipient’s provided with a much safer, efficient and warmer heating system.

Many thanks again and best regards,

Julie White
Wimbledon

I am writing to thank you and staff at Smith & Byford Ltd so much for forwarding the most wonderful donation for the fantastic sum of £870.00. This amazing sum, which was raised from 'wear your own clothes day', will be for the benefit of the Royal Marsden Cancer Campaign - Breast Cancer Research Fund.

Please convey our special thanks to everyone who so generously donated, as it really is thanks to extraordinary fundraisers like you that The Royal Marsden Hospital is able to remain at the forefront of cancer treatment and research and we are truly grateful for your amazing dedication and enthusiasm.

Words cannot express how grateful we are for everyone's amazing support and I would ask you to accept our appreciation and thanks for this wonderful donation.

Once again, many congratulations on the success of your fundraising event - what a fantastic achievement, and one you should all be very proud of.

On behalf of all the staff and patients here at the Royal Marsden Hospital, I am delighted to present Smith & Byford with a Certificate in recognition of your tremendous support.

With heartfelt thanks and best wishes.

Amanda Heaton
Fundraising and Community Development Manager
The Royal Marsden Hospital, Sutton

The TNT from The Above Address has called in to say a big Thank you Daniel and all Smith and Byford for fixing his Heating System Today under the bad Conditions.

Daniel Rowle
Cheam