Private Home Owner

Our comprehensive maintenance packages provide Boiler, Central Heating and Electrical cover, with the option to include plumbing. These have been designed to give our customers total peace of mind for all maintenance, servicing and breakdown needs. If you are interested or would like to find out more contact our team.



*Published prices relate to local homeowners, terms and conditions apply, click here for further details.


Total Home Solutions Team are proud to be accredited to Which? Trusted Traders.  Our Complaints Policy for Total Home Solutions Customers is detailed below:

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. 
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0208 722 3439, or write to us at Total Home Solutions - Smith & Byford, 36 The Broadway, Cheam Village SM3 8BD or or email us at customercare@smithandbyford.com and we aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. 

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.