Customer Service Operative

Department: Customer Service Centre
Reporting to: Gas Team Leader 
Hours: Monday-Friday, on the following shift patterns: 8am-4pm, 10am-6pm and 12pm-8pm. All shift patterns include a Saturday on rota basis (9am-5pm) with a day off the following week (Tuesday, Wednesday or Thursday)                      

This role will encompass supporting the existing Gas Service team and taking responsibility for the daily management of allocated engineers diaries, time sheets and all relevant paperwork associated with time sheets. The main intention is to achieve a high level of control, monitoring and consistency of focus on performance within the Gas Service Department.

Main Pre-requisites are, but not limited to: 
- Administrating repairs orders daily received from various Residents/Clients and allocating according to priority
- Approving engineer time sheets
- Planning daily works for the engineers (diary management)
- Confirming appointments with residents on a daily basis
- Dealing with Clients direct on the phone from all current contracts and e-mails
- Completing daily KPI reports
- Taking all calls from resident
- Booking repair calls using the mapping system
- Booking service visits, focusing on compliancy

To succeed in this role you will: 
- Excellent customer service and communication skills
- A clear and friendly telephone voice
- The ability to follow instructions
- The ability to use your own initiative 
- Strictly attentive to detail
- Work well under pressure 

If you are interested in the above please register your interest or email us with a copy of your CV.