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CUSTOMER DETAILS

*Full Name:-
*Full Address:-
*Postcode:-
*Tel. Number:-
*Mobil Number:-
*E-Mail Address:-
S&B Call Reference:-
Engineer Name:-
   
*Required Fields  


Q1. Did the tradesperson arrive on time?
Q2. Did the tradesperson wear a uniform and show their
.....
identify card?
Q3. Did you find the tradesperson polite, friendly and helpful?
Q4. Did the tradesperson explain what work they were
.....
going to carry out?
Q5. Did we respect you and your property?
Q6. Was the work area left clean and tidy?
Q7. Did we ensure your property was safe and secure while our
...... tradesperson was present?
Q8. How would you rate the work that was carried out?



Q9. How would you rate the overall service from Smith & Byford?



Q10. Would you recommend Smith & Byford to a friend?
Q11. How did our call centre handle your enquiry?



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