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CUSTOMER DETAILS
*Full Name:-
*Full Address:-
*Postcode:-
*Tel. Number:-
*Mobil Number:-
*E-Mail Address:-
S&B Call Reference:-
Engineer Name:-
*Required Fields
Q1. Did the tradesperson arrive on time?
NO
YES
Q2. Did the tradesperson wear a uniform and show their
.....
identify card?
NO
YES
Q3. Did you find the tradesperson polite, friendly and helpful?
NO
YES
Q4. Did the tradesperson explain what work they were
.....
going to carry out?
NO
YES
Q5. Did we respect you and your property?
NO
YES
Q6. Was the work area left clean and tidy?
NO
YES
Q7. Did we ensure your property was safe and secure while our
......
tradesperson was present?
NO
YES
Q8. How would you rate the work that was carried out?
Poor
Fair
Good
Excellent
Q9. How would you rate the overall service from Smith & Byford?
Poor
Fair
Good
Excellent
Q10. Would you recommend Smith & Byford to a friend?
NO
YES
Q11. How did our call centre handle your enquiry?
Poor
Fair
Good
Excellent
Your Comments / Suggestions
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