27.04.2009

Dear Customer Services Manager,


I am writing this note to say a personal thank you to Mr Jim Craig and his team for theprofessional execution of the installation of my heating system at Marsh Court.
He took the utmost care to ensure that all my requirements were met i.e. from assigning a specific team to actually setting my programme as I am a “TECHO – PHOBIC” once the installation was completed.

For this extra-ordinary customer service I think that it should be brought to Merton Council’s procurement team as they fully deserve their contracts.

I feel very fortunate to be one of the lucky recipient’s provided with a much safer, efficient and warmer heating system.

Many thanks again and best regards,

Julie White
Wimbledon

12.02.2009

I am writing to thank you and staff at Smith & Byford Ltd so much for forwarding the most wonderful donation for the fantastic sum of £870.00. This amazing sum, which was raised from 'wear your own clothes day', will be for the benefit of the Royal Marsden Cancer Campaign - Breast Cancer Research Fund.

Please convey our special thanks to everyone who so generously donated, as it really is thanks to extraordinary fundraisers like you that The Royal Marsden Hospital is able to remain at the forefront of cancer treatment and research and we are truly grateful for your amazing dedication and enthusiasm.

Words cannot express how grateful we are for everyone's amazing support and I would ask you to accept our appreciation and thanks for this wonderful donation.

Once again, many congratulations on the success of your fundraising event - what a fantastic achievement, and one you should all be very proud of.

On behalf of all the staff and patients here at the Royal Marsden Hospital, I am delighted to present Smith & Byford with a Certificate in recognition of your tremendous support.

With heartfelt thanks and best wishes.

Amanda Heaton
Fundraising and Community Development Manager
The Royal Marsden Hospital, Sutton

02.02.2009

The TNT from The Above Address has called in to say a big Thank you Daniel and all Smith and Byford for fixing his Heating System Today under the bad Conditions.

Daniel Rowle
1 HAYLING COURT