Important Message: Frozen Condense Pipes

If your boiler has stopped working this may be due to a frozen condense pipe. This can easily be resolved without the need for an engineer.

How to safely thaw your frozen condense pipe:

  1. Look for an outdoor pipe connected to your boiler (usually white plastic connecting to an external drain)
  2. If it is safe to do so pour warm (not boiling) water along the pipe
  3. Reset your boiler

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Smith and Byford Limited (FRN 790397) is authorised and regulated by the Financial Conduct Authority. Smith and Byford Limited acts as a credit broker and not a lender and do not receive a fee for the introduction. Credit is provided by Novuna Personal Finance,  authorised and regulated by Financial Conduct Authority. Finance options are offered subject to status and credit check which must be completed before commencement of works. A 14 day cooling off period applies to all applications. If cancelled within 14 days, alternative payment of full outstanding balance must be made.

Smith and Byford Limited, company number 1074356, registered in England and Wales. Registered office address St George House, Station Approach, Sutton, Surrey SM2 7AT.