Frequently asked questions

Below you can find the answers to some of the questions we get asked the most.


Gas safety check

Our engineer will inspect your boiler, checking for any issues or wear that needs addressing. They won’t service your own appliances, such as gas hobs or cookers, but they will have a look and make sure they’re safe to use while making you aware of any issues they may find. If any of your appliances are found to be unsafe to use, the engineer will disconnect them from your gas supply to ensure your safety. You’ll then need to contact a Gas Safe Registered Engineer to have the appliance serviced and maintained. You can find more information, including a list of local engineers, at

“CP12” is the official name of the gas safety check certificate which is issued after each inspection. It’s short for CORGI Proforma 12, CORGI being the name of the company the Gas Safety Register replaced as the statutory gas safety body of the UK. You’ll receive one of these from your housing/landlord after every annual gas safety inspection, usually within 28 days of our engineer attending.

Heating and/or Hot Water Issues

Programmer –

  • Is the heating and/or hot water due to come on? Double check the programmer to see if it’s due to turn on.
  • Has anyone pressed the ‘advance’ button? This would skip the next programmed time, meaning the boiler wouldn’t turn on until then.

Thermostat –

  • Has the thermostat been turned down too low, or even turned off entirely? If so, turn it up to the desired temperature and give the system a moment to heat up again.
  • Has there been a power cut? This can cause the system to reset, so setting your preferences up again should get things running again.

Boiler –

  • Check the pressure gauge, it may well have dropped below the usable amount. Ideally it should be between 1 and 1.5. If you find that it’s below that, you may well need to call an engineer.

Gas Meter –

  • If you get your gas on a “pay as you go” basis, double check the meter to see if you have credit on there as it may have run out.
  • Check that your boiler isn’t in ‘hot water only’ mode.
  • If it is, change it to ‘hot water and heating’ and the radiators should begin to heat up.
  • Check the TRVs (Thermostatic Radiator Valves) on the radiators themselves. Make sure they’re not too low or turned off entirely. If so, turn them up to the desired amount. If you want every room the same temperature, put them all on the highest setting and they’ll reach whatever temperature you’ve set on your programmer.